Remote Customer Success Associate

Subsi is seeking a customer-focused Customer Success Associate to support customers and sellers on its platform. The ideal candidate should have strong communication skills, a professional approach to customer service, and the ability to resolve issues efficiently while ensuring a smooth user experience.

• Resolve customer and seller issues through chat, email, and phone.
• Provide timely, helpful, and professional customer support.
• Handle enquiries and complaints with empathy and patience.
• Assist customers and sellers with platform-related questions and challenges.
• Follow up on reported issues to ensure appropriate resolution.
• Help improve customer satisfaction and the overall platform experience.

• Strong written and verbal communication skills.
• Good customer service and problem-solving abilities.
• Ability to handle enquiries and complaints professionally.
• Empathy, patience, and a customer-first mindset.
• Ability to manage multiple enquiries and respond promptly.
• Willingness to learn and work effectively in a remote environment.

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