Head of Customer Care Support

Lead the customer care function by driving service excellence, improving customer satisfaction, and managing a high-performing support team.

• Lead, mentor, and supervise the customer care team to deliver exceptional customer support.
• Develop and implement customer service strategies to improve satisfaction and service quality.
• Monitor team performance, resolve escalated customer issues, and ensure timely complaint resolution.
• Analyze customer feedback and service metrics to identify improvement opportunities.
• Collaborate with internal teams to enhance customer experience and streamline support processes.
• Prepare performance reports and ensure compliance with company service standards.

• Proven experience in customer care leadership or customer service management.
• Strong leadership, communication, and team management skills.
• Excellent problem-solving, organizational, and conflict resolution abilities.
• Customer-focused mindset with the ability to drive service excellence.
• Proficiency in customer service tools and Microsoft Office is an added advantage.

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