Indicina is seeking a skilled Technical Support Engineer to provide technical assistance to customers, troubleshoot software issues, and collaborate with Product and Engineering teams to improve customer experience. The ideal candidate should have experience supporting SaaS, FinTech, payments, or banking solutions and be comfortable working with technical tools and technologies.
Job Overview
Salary
Negotiable
Job Type
Remote
Employment Type
Full Time
Location
Nigeria
Additional Location
None
Posted
October 21, 2026
Job Summary
Key Responsibilities
- Provide prompt, friendly, and effective technical support to customers.
- Troubleshoot, diagnose, and resolve software issues, escalating complex cases when necessary.
- Keep customers informed throughout the resolution process.
- Identify recurring technical problems and recommend improvements.
- Collaborate with Product and Engineering teams to report bugs and share customer feedback.
- Document solutions to build an internal knowledge base and help customers resolve issues independently.
Required Qualifications
- At least 2 years of technical support experience in SaaS, FinTech, payments, or banking.
- Familiarity with Node.js, Python, GoLang, MySQL, Oracle, REST, GraphQL, Jira, Git, Slack, and Zendesk.
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
hr@indicina.co