Customer Experience Officer

Eye Foundation Hospital is seeking a customer-focused professional to deliver exceptional patient experiences, manage client interactions, and support quality service delivery.

• Deliver excellent customer service and enhance patient experience.
• Respond to patient inquiries and resolve complaints professionally.
• Coordinate client communications and provide service support.
• Maintain positive relationships with patients and visitors.
• Support day-to-day customer experience operations.
• Ensure high standards of service delivery and patient satisfaction.

• Bachelor's Degree in Mass Communication, English, or a Social Sciences discipline.
• Minimum of 2 years' experience in a similar customer experience or customer service role.
• Healthcare sector experience is an added advantage.
• Must have completed NYSC.
• Strong communication, interpersonal, and problem-solving skills.

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