Remote Customer Support Officer

Join a fast-growing fintech team to deliver exceptional customer support, assist users with digital payments, and resolve transaction-related issues while ensuring a seamless customer experience.

• Respond to customer inquiries via phone, email, live chat, and social media.
• Guide customers through onboarding, account setup, and digital transactions.
• Investigate and resolve customer issues, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and support activities.
• Educate customers on platform features, digital payments, and financial solutions.

• Bachelor's Degree in Business Administration, Finance, Economics, Communications, or a related field.
• 2–4 years of experience in customer support, customer success, or a similar role within fintech, banking, payments, crypto, or financial services.
• Strong understanding of digital payments, fintech products, and customer support processes.
• Knowledge of stablecoins, blockchain wallet networks, and digital asset transactions.
• Excellent communication, problem-solving, and interpersonal skills.

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