Customer Service Manager

THE/STUDIO is seeking an experienced Customer Service Manager to lead its global support team. The ideal candidate will oversee customer service operations, drive team performance, improve customer satisfaction, and ensure exceptional support across international markets.

• Lead and manage the global customer support team.
• Develop strategies to improve customer satisfaction and service delivery.
• Monitor team performance and provide coaching, training, and feedback.
• Resolve complex customer issues and ensure timely resolution.
• Oversee the use of CRM and customer service platforms to optimize workflows.
• Collaborate with cross-functional teams to enhance the customer experience.
• Analyze customer feedback and service metrics to drive continuous improvement.

• Minimum of 5 years' experience in customer service.
• At least 2 years' experience in a leadership or managerial role.
• Strong communication, leadership, and problem-solving skills.
• Experience using CRM or customer service platforms.
• Availability to work during U.S. business hours.
• Experience in startups, e-commerce, fashion, apparel, or product manufacturing is an added advantage.

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