Skipper Eye-Q Super Speciality Eye Hospital is seeking a Call Center Executive to serve as the first point of contact for patients, managing appointments, inquiries, and patient communication. The role requires excellent communication skills, empathy, and the ability to maintain accurate patient records while ensuring a smooth and positive patient experience.
Schedule, reschedule, confirm, and manage patient appointments using EMR or hospital software
Answer inbound calls and emails, providing information on eye care services, procedures, and doctor schedules
Handle complaints, de-escalate concerns, and conduct patient experience surveys
Record patient details, inquiries, and complaints accurately in the system
Verify patient demographics, insurance information, and prepare correspondence
Collaborate with optometrists, ophthalmologists, and clinical staff for seamless patient care
Make outbound calls to follow up on patient well-being and satisfaction
Maintain patient confidentiality and comply with data protection regulations
Bachelor’s Degree in Social Sciences, Humanities, Health Information Management, or related field
Minimum 2–5 years’ experience in a similar role, preferably in healthcare or medical call centers
Exceptional verbal and written communication skills in English; fluency in local languages (Yoruba, Igbo, Hausa) is a plus
Proficiency in Microsoft Office Suite and familiarity with EMR/hospital software
High empathy, patience, attention to detail, and customer-centric approach
Basic understanding of medical or eye care terminology is beneficial
Key Competencies:
Multitasking: Manage high-volume calls while navigating systems efficiently
Problem-Solving: Quickly identify and resolve patient issues
Empathy: Maintain professionalism and support patients, including those distressed by vision issues
Send an updated CV
cc: skippereyeqnigeria@gmail.com
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Skipper Eye-Q Super Speciality Eye Hospital