Hoop Telecoms Limited is seeking a Client Relations Officer to build and maintain strong client relationships, ensure customer satisfaction, resolve issues, and support business growth through excellent service delivery.
Job Overview
Salary
₦200,000 – ₦300,000 per month
Job Type
On-site
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
February 26, 2026
Job Summary
Key Responsibilities
Act as the main point of contact between the company and its clients
Ensure positive customer experiences and long-term client retention
Address and resolve client inquiries, complaints, and issues
Maintain accurate records of client interactions and feedback
Collaborate with internal teams to improve service delivery
Prepare reports on client relations and satisfaction metrics
Required Qualifications
Excellent communication and interpersonal skills
Strong problem-solving ability
Customer-focused mindset
Organizational and reporting skills
Ability to work under pressure
Proficiency in Microsoft Office or CRM systems
Must reside on the Island
*Send updated CV as a PDF
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
oluseye@hopmobiletransport.com
Subject Line:
"Use the job title Client Relations Officer as the subject of the email."