Remote Customer Success Specialist

Terminal Africa is seeking an experienced Customer Success Specialist to manage business customer accounts, strengthen client relationships, improve customer retention, and drive revenue growth. The ideal candidate should have strong account management experience, CRM proficiency, and the ability to identify growth opportunities while ensuring excellent customer experience.

• Manage business customer accounts and maintain strong client relationships.
• Monitor account performance, shipment volumes, and customer engagement.
• Drive customer retention, reactivate dormant accounts, and prevent churn.
• Identify upselling and cross-selling opportunities.
• Resolve escalated customer issues with relevant internal teams.
• Conduct business reviews, monitor account health, and report findings.
• Gather customer feedback and recommend product improvements.
• Support and mentor junior customer experience team members.

• 3–5 years' experience in Account Management, Customer Success, or Technical Account Management.
• Experience in logistics, e-commerce, fintech, or B2B SaaS is preferred.
• Hands-on CRM experience, including account management, pipelines, workflows, and reporting.
• Proven experience in customer retention, upselling, or revenue growth.
• Strong analytical, communication, and relationship management skills.
• Ability to analyse customer and revenue data.
• Experience with Zoho CRM, Zoho Desk, or Zoho Analytics is an advantage.

None

Health insurance.

Direct exposure to company leadership.

Opportunity to shape customer success strategies.

Professional growth and learning opportunities.