Remote Customer Care & Delivery Operations Assistant

Homebovo is seeking a detail-oriented Customer Care & Delivery Operations Assistant to support customer communication, coordinate deliveries, track order status, and maintain accurate delivery and payment records. The ideal candidate should be organised, professional, and comfortable working independently in a remote environment.

• Contact customers to confirm orders, delivery details, and payment readiness.
• Provide updates on delivery schedules, delays, and order status.
• Coordinate with delivery agents and follow up on delayed, failed, or returned orders.
• Reconcile delivery updates and report discrepancies.
• Prepare daily delivery and payment reports.
• Handle customer complaints professionally and help resolve issues.
• Maintain accurate customer, order, and delivery records.

• Strong communication, organisational, and record-keeping skills.
• Basic spreadsheet skills and willingness to learn online tools.
• Reliable laptop, internet connection, and backup power supply.
• Quiet, dedicated workspace and ability to work independently.
• Customer service, dispatch, e-commerce, or administrative experience is an advantage.
• Good attention to detail and ability to manage multiple tasks.

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