Remote Customer Service Representative

Naija Virtual Notary is a digital platform connecting individuals and businesses with qualified Notaries Public for convenient and accessible notarisation services. The company is seeking a professional, empathetic and solution-oriented Customer Service Representative to support its growing customer base and ensure a smooth customer experience.

• Respond to customer enquiries via WhatsApp, email, telephone and other communication channels.
• Guide customers through account registration, document submission, payments and notarisation requests.
• Follow up on incomplete or pending customer requests to ensure timely resolution.
• Maintain accurate records of customer interactions, feedback and complaints.
• Escalate technical, payment and notarisation issues to the appropriate teams.
• Explain platform services clearly without providing unauthorised legal advice.
• Provide professional, timely and customer-focused support.
• Prepare daily or weekly reports on enquiries, resolutions and outstanding issues.
• Maintain confidentiality when handling customer and document information.
• Identify recurring customer issues and recommend service improvements.

• Minimum of OND, NCE, HND or a Bachelor's degree.
• Excellent written and spoken English.
• Strong interpersonal, communication and problem-solving skills.
• Previous customer service experience is an advantage.
• Proficiency in WhatsApp Business, email and basic computer applications.
• Ability to manage multiple enquiries and work independently.
• Reliable internet access and a suitable remote working environment.
• Strong organisational skills and attention to detail.
• Ability to handle confidential customer information professionally.

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