Customer Service Representative

An organisation is seeking a customer-focused Customer Service Representative to provide professional and responsive support, handle routine enquiries and complaints, maintain accurate customer records, and ensure a positive customer experience.

• Respond promptly and professionally to customer enquiries.
• Resolve routine customer complaints and service-related issues.
• Maintain accurate and up-to-date customer records and documentation.
• Follow established customer service procedures and quality standards.
• Escalate complex cases to the appropriate team or department.
• Communicate clearly and courteously with customers.
• Support the delivery of efficient and reliable customer service.

• Strong verbal and written communication skills.
• Basic computer proficiency and documentation skills.
• Customer-focused attitude and willingness to learn.
• Good attention to detail and organisational skills.
• Ability to handle enquiries professionally and follow service procedures.
• Previous customer service experience is an advantage.

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