Remote Product Support Officer

EIDU Nigeria is seeking a proactive Product Support Officer to ensure the reliable operation and effective use of its technology products across schools. The role involves technical troubleshooting, product usage monitoring, connectivity support and collaboration with field, data and product teams to minimise disruptions to learning.

• Monitor product usage across schools and identify areas requiring intervention.
• Troubleshoot technical issues involving devices, mobile applications and connectivity.
• Identify and resolve data syncing failures and data-flow problems.
• Monitor device health, software versions, updates and maintenance needs.
• Analyse recurring technical issues and implement preventive solutions.
• Maintain monitoring systems, alerts and issue-resolution documentation.
• Communicate technical issues and solutions clearly to users and internal teams.
• Train and support field staff in resolving routine product issues.
• Support product rollouts and coordinate with internal teams and external partners.
• Travel to schools and field locations when required.

• At least 3 years of experience in technology operations or product support.
• Strong technical troubleshooting skills involving mobile applications, Android devices and connectivity.
• Ability to interpret dashboards and use data to guide operational decisions.
• Understanding of data syncing and offline-first systems is an advantage.
• Strong communication and problem-solving skills.
• Ability to collaborate across field, data and product teams.
• Proactive, independent and organised approach to resolving technical issues.
• Willingness to travel to schools and field sites as required.

None

Supportive international team.

Flexible working hours and an asynchronous-friendly work culture.

Emphasis on work-life balance and professional growth.

Hybrid working arrangement.