Live Chat Agent

A company is seeking a responsive and customer-focused Live Chat Agent to assist website visitors, answer enquiries and provide timely support through live chat.

• Respond promptly to customer enquiries through live chat.
• Assist website visitors with questions and requests.
• Provide accurate information about products, services and company processes.
• Resolve basic customer issues and escalate complex concerns when necessary.
• Maintain professional and friendly communication with customers.
• Ensure a positive customer experience through timely and helpful responses.

• Strong written communication skills.
• Good customer service and interpersonal skills.
• Ability to respond promptly and professionally to enquiries.
• Good attention to detail and problem-solving skills.
• Ability to work independently and manage multiple conversations.

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