Customer Support Associate

Oyster is seeking a customer-focused Customer Support Associate to assist customers, respond to enquiries and resolve technical issues while delivering a positive customer experience.

• Respond to customer enquiries through the company’s support channels.
• Assist customers with product-related questions and concerns.
• Identify, troubleshoot and resolve technical issues.
• Escalate complex issues to the appropriate team when necessary.
• Maintain clear and accurate records of customer interactions.
• Communicate professionally and follow up to ensure customer concerns are resolved.
• Contribute to improving customer satisfaction and support processes.

• Ability to assist customers and resolve technical issues.
• Strong written and verbal communication skills.
• Ability to respond to customer enquiries effectively.
• Strong problem-solving and troubleshooting skills.
• Patience, professionalism and attention to detail.
• Ability to work collaboratively and manage customer concerns efficiently.

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