Front Desk Officer

The Shoe Lab NG is seeking a professional and customer-focused Front Desk Officer to manage customer interactions, receive and track shoe orders, and ensure a smooth customer experience.

Welcome and attend to customers professionally.

Receive customers’ shoes and accurately record customer and order details.

Inspect and document the condition of shoes before processing.

Tag and organise customers’ shoes to prevent loss or mix-ups.

Explain available services, pricing and turnaround times.

Handle enquiries through walk-ins, phone calls and WhatsApp.

Follow up with customers regarding their orders when necessary.

Notify customers when their shoes are ready for collection.

1–2 years’ experience in front desk, customer service, retail, hospitality, sales or a similar role.

Excellent communication and interpersonal skills.

Friendly, professional and customer-focused personality.

Strong attention to detail and organisational skills.

Ability to multitask and work effectively under pressure.

Basic computer literacy and ability to maintain accurate records.

None