Front Office Manager – Jades Hotel

BA Gladiators Limited is seeking an experienced Front Office Manager to oversee hotel reception, reservations, guest services, room allocation, team performance, and front office operations.

• Manage daily front desk, reception, reservations, and guest service operations.
• Oversee check-in, check-out, room allocation, and guest account procedures.
• Ensure accurate reservations, room availability, and guest records.
• Maintain high guest service standards and resolve complaints promptly.
• Monitor occupancy, booking patterns, cancellations, and room revenue.
• Oversee guest billing, payments, cash handling, and financial controls.
• Supervise, train, schedule, and evaluate front office staff.
• Ensure effective use of the hotel’s Property Management System (PMS).
• Prepare reports on occupancy, revenue, guest satisfaction, and front office performance.
• Coordinate with housekeeping, maintenance, F&B, security, and other departments.

• Bachelor’s Degree or HND in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or a related field.
• 3–5 years of progressive experience in hotel front office or guest services operations.
• Previous supervisory or managerial front office experience is required.
• Strong knowledge of reception, reservations, guest services, and room allocation.
• Experience using hotel PMS; Opera, Protel, Cloudbeds, or similar systems is an advantage.
• Experience with online booking platforms/OTAs is an advantage.
• Strong team leadership, guest relations, and communication skills.
• Knowledge of hotel occupancy and basic revenue management.
• Good understanding of guest billing, cash handling, and financial controls.

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