Remote Operations Manager

Seeking an experienced Operations Manager to streamline workflows, improve processes, maintain quality standards, and support customer retention.

• Manage and optimise operational processes and workflows.
• Implement workflow automation to improve efficiency.
• Develop, maintain, and enforce SOPs and quality assurance standards.
• Support email marketing activities and campaigns.
• Develop strategies to improve customer retention.
• Monitor processes and identify opportunities for continuous improvement.

• Minimum of 3 years’ relevant experience.
• Proven experience with workflow automation.
• Strong knowledge of SOPs and quality assurance.
• Experience with email marketing.
• Knowledge of customer retention strategies.
• Strong process management and problem-solving skills.

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