Customer Success & After-Sales Service Representative

Mikano is seeking a Customer Success & After-Sales Service Representative to deliver exceptional customer support, manage after-sales inquiries, and ensure a seamless customer experience while meeting service performance targets.

• Respond to customer inquiries via phone, WhatsApp, email, and chat.
• Provide after-sales support and technical assistance to customers.
• Resolve customer complaints and rebuild customer trust through effective communication.
• Manage customer interactions using CRM/ERP systems.
• Follow structured troubleshooting processes to resolve service issues.
• Maintain accurate and timely documentation of customer interactions.
• Monitor and meet service level agreements (SLAs) and customer satisfaction targets.
• Collaborate with internal teams to ensure prompt resolution of customer issues.

• OND, HND, or Bachelor's Degree, or equivalent experience in Customer Service, Automotive/Technical Support, or a related field.
• 1–3 years of experience in a customer-facing, call center, or after-sales/technical support role.
• Experience in the automotive or power-equipment industry is an added advantage.
• Working knowledge of CRM/ERP systems and structured troubleshooting methods.
• Strong communication skills across phone, WhatsApp, email, and chat.
• Ability to de-escalate customer concerns and maintain professionalism.
• Comfortable working with KPIs such as CSI, NPS, response time, and conversion metrics.
• Strong attention to detail and documentation skills.

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