Social Media Manager

Tajami is seeking an experienced Social Media Manager to manage its social media platforms, create engaging content, build an online community of sellers, generate qualified enquiries, and support merchant acquisition.

Develop social media strategies and monthly content calendars for Instagram, TikTok, Facebook, and other relevant platforms.

Create engaging captions, graphics, short videos, reels, and stories using tools such as Canva and CapCut.

Publish content consistently and communicate Tajami’s products and services accurately.

Monitor comments and direct messages, respond to enquiries, and escalate complaints when necessary.

Identify qualified leads and refer them to the sales team for follow-up.

Plan campaigns, support paid social media advertising, and identify partnership opportunities.

Track engagement, audience growth, reach, website traffic, and qualified enquiries.

Prepare weekly reports and monthly performance summaries.

Collaborate with product and sales teams and attend weekly virtual review meetings.

Protect confidential information and obtain approval before publishing sensitive content or committing to advertising expenditure.

Minimum of 3 years of hands-on social media management experience, preferably in e-commerce or social commerce.

A portfolio demonstrating social media accounts managed, original content, and measurable results.

Strong copywriting, content planning, graphic design, and short-form video editing skills.

Proficiency in Canva, CapCut, or similar tools.

Practical knowledge of Instagram, TikTok, Facebook, and their analytics tools.

Ability to analyse performance data and connect social media activities to business results.

Good organisational, communication, and time-management skills.

Ability to work independently in a remote team.

Must have a computer, smartphone, and stable internet connection.

Familiarity with paid social media campaigns is an advantage.

None