The Builders Desk is seeking a Customer Relationship Manager (CRM) to oversee customer relationship management, improve customer engagement, and support business growth through effective CRM operations and automation.
Job Overview
Salary
₦260,000 – ₦350,000 per month + Housing Allowance + Performance Bonuses + Healthcare Coverage
Job Type
Full-time
Employment Type
Full Time
Location
FCT, Nigeria
Additional Location
Life Camp Hub, Abuja
Posted
August 05, 2026
Job Summary
Key Responsibilities
Manage daily CRM operations and maintain accurate customer records.
Respond to customer inquiries via phone, email, and social media.
Track customer interactions and prepare CRM performance reports.
Resolve customer complaints and improve overall client satisfaction.
Support the sales team by qualifying leads and scheduling follow-ups.
Develop and optimize CRM automation workflows to enhance customer engagement and retention.
Required Qualifications
Bachelor's Degree with 2–5 years of relevant experience.
Proficiency in Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics.
Experience with data analysis, customer segmentation, and project management.
Knowledge of Mailchimp, Marketo, or ActiveCampaign.
Experience using Power BI or Tableau for data visualization.
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply on Website
Complete your application on the company's website
Application URL:
https://www.buildersdeskcareers.com/jobs/crm-manag%E2%80%A6