KYC Operations Officer

A company is seeking a detail-oriented KYC Operations Officer to coordinate field verification activities, monitor agent performance, and ensure timely and accurate Know Your Customer (KYC) operations.

Assign daily KYC and address verification tasks to field agents.

Monitor agent performance and ensure compliance with turnaround time (TAT).

Track and maintain records of assigned and completed verification tasks.

Review verification reports for accuracy, completeness, and quality.

Follow up with field agents on pending or delayed assignments.

Liaise with clients and internal teams to provide KYC updates.

Identify workflow gaps and recommend process improvements to enhance operational efficiency.

Strong organizational and time management skills.

Excellent attention to detail and accuracy.

Good communication and interpersonal skills.

Ability to coordinate multiple field activities simultaneously.

Proficiency in Microsoft Office and basic reporting tools.

Previous experience in KYC, operations, customer service, or field coordination is an advantage.

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