Customer Service Representative

Mintana Ltd is seeking a Customer Service Representative to deliver exceptional customer experiences, strengthen customer relationships, and support customer engagement initiatives within its logistics and supply chain operations.

Manage customer communications via WhatsApp, email, phone, and social media.

Build and maintain strong customer relationships.

Develop and implement customer engagement and retention strategies.

Maintain accurate customer records in the CRM system.

Support the development and improvement of customer service processes.

Prepare daily, weekly, and monthly customer service reports.

Monitor customer engagement and marketing performance.

Must be based in Lagos, Nigeria.

Minimum of 3 years' experience in customer service.

Proven experience using CRM systems and implementing customer engagement processes.

Experience building or managing customer service/customer relations teams is an added advantage.

Excellent communication, interpersonal, and organizational skills.

Reliable internet connection and access to a laptop.

Knowledge of logistics, transport, or supply chain operations is an advantage.

NOTE: Your cover letter should answer the following:

• Tell us about a time you converted and retained a difficult customer.
• Describe how you handle sensitive customer complaints or escalations.
• What strategies do you use to retain customers long-term rather than simply resolving one issue?

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