Customer Service Representative (USA Shift)

A leading organization is seeking an experienced Customer Service Representative to provide exceptional support for US-based operations, manage customer inquiries, and deliver outstanding service using industry-standard CRM and support platforms.

Handle customer inquiries, complaints, and escalations across digital support channels.

Manage customer cases, routing, and history lookups efficiently.

Utilize CRM and ticketing platforms to resolve customer issues promptly.

Provide live chat support and maintain accurate customer records.

Use knowledge management tools to deliver consistent and accurate information.

Monitor customer interactions and ensure high service quality.

Collaborate with internal teams to resolve complex customer concerns.

M@le applicants are preferred.

Must be based in Ibadan and available to resume immediately.

Experience in customer service supporting international or US-based operations.

Proficiency with CRM and ticketing platforms such as Salesforce Service Cloud, Zendesk, HubSpot, Freshdesk, and Jira.

Experience using live chat and knowledge base tools including Intercom, Drift, Gorgias, Notion, Confluence, Document360, and Guru.

Strong communication, problem-solving, and customer relationship management skills.

Experience with CRM administration and analytics is an advantage.

None

Live-in accommodation provided.
Salary review after a successful 3-month probation period.

2:00 PM – 11:00 PM (or as required by the US time zone)