Client Service Representative

A veterinary hospital is seeking a friendly, professional, and customer-focused Client Service Representative to deliver exceptional client support while coordinating front desk and administrative operations.

Welcome and attend to clients professionally at the reception.

Respond to client inquiries via phone, email, WhatsApp, and in person.

Schedule appointments and manage the hospital's appointment calendar.

Register clients and maintain accurate client and pet records.

Process payments and issue receipts as required.

Resolve client complaints promptly and escalate complex issues when necessary.

Coordinate with veterinarians and other team members to ensure efficient service delivery.

Maintain a clean, organized, and welcoming reception area.

Minimum of 3 years' experience in customer service, front desk, or client relationship management.

Excellent verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Good organizational skills with the ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office applications.

Experience using CRM systems is an added advantage.

Friendly, professional, and customer-focused attitude.

Must reside within or close to Ikeja.

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