Loan Collections Officer

We are hiring a Loan Collections Officer to manage and recover delinquent loans, negotiate repayment plans with borrowers, and ensure compliance with company policies while maintaining excellent customer relationships.

* Manage and recover delinquent loan accounts by contacting borrowers.

* Establish repayment schedules based on customers’ financial status.

* Negotiate payment arrangements and modify existing loan terms where necessary.

* Record details of customer interactions and collection activities.

* Monitor loan accounts for compliance with company policies and regulations.

* Conduct skip tracing to locate unreachable borrowers.

* Prepare reports on collection activities and accounts receivable status.

* Identify and recommend solutions for problematic loans.

* Work with legal teams or law enforcement when necessary for collections and repossession.

* Provide exceptional customer service while handling sensitive financial matters.

* Minimum of HND.

* 2–3 years’ experience in debt collection and recovery.

* Proven experience as a Loan Collections Officer or in a similar role.

* Strong negotiation and persuasion skills.

* Excellent communication and interpersonal skills.

* Good understanding of lending procedures and regulations.

* Ability to handle confidential information with discretion.

* Intermediate proficiency in Microsoft Office (Excel, Word, and PowerPoint).

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