General Manager (Strategy and Operations)

A luxury boutique is seeking an experienced General Manager (Strategy and Operations) to serve as the CEO's strategic execution partner. The role focuses on driving business growth, operational excellence, cross-functional leadership, and the successful execution of corporate strategy across multiple business units.

• Partner with executive leadership to develop and execute long-term business strategies.
• Translate corporate objectives into measurable execution plans and operational goals.
• Coordinate cross-functional teams to ensure alignment with organizational priorities.
• Design, implement, and continuously improve Standard Operating Procedures (SOPs).
• Drive operational excellence across retail, production, finance, marketing, HR, procurement, customer experience, and supply chain.
• Identify operational bottlenecks and implement scalable process improvements.
• Oversee procurement, supply chain, and resource allocation to improve efficiency and profitability.
• Develop performance management frameworks, executive dashboards, and business reports.
• Monitor KPIs, evaluate business performance, and support data-driven decision-making.
• Lead organizational initiatives that support regional and international expansion.

• Proven executive leadership experience in strategy and operations management.
• Strong background in strategic planning, business transformation, and operational excellence.
• Experience leading cross-functional teams and implementing scalable business systems.
• Excellent analytical, leadership, stakeholder management, and decision-making skills.
• Strong knowledge of performance management, process improvement, and corporate governance.
• Experience within the luxury retail, boutique, or related industry is an advantage.

None