Eye Foundation Hospital is seeking a proactive and customer-focused Customer Experience Officer to enhance patient satisfaction by delivering exceptional service. The successful candidate will handle patient inquiries, resolve concerns, coordinate feedback, and support the hospital's commitment to outstanding healthcare delivery.
Respond to patient inquiries via phone, email, and in person.
Resolve customer complaints and escalate complex issues where necessary.
Conduct patient satisfaction and customer experience surveys.
Prepare monthly customer experience reports.
Coordinate patient feedback and complaints management processes.
Recommend and implement improvements to customer service standards.
Provide information on hospital services and pricing.
Maintain accurate records of customer interactions and follow-ups.
Liaise with internal departments to ensure prompt service delivery.
Assist in preparing correspondence for patients and clients.
Support hospital initiatives aimed at improving patient care and operational efficiency.
Perform other duties as assigned.
Bachelor's Degree in Mass Communication, English, or any Social Sciences discipline.
Minimum of 2 years' experience in a similar customer service role.
Healthcare industry experience is an added advantage.
Must have completed the NYSC program.
Excellent written and verbal communication skills.
Strong attention to detail and empathy.
Ability to work independently and under pressure.
Fast learner with excellent problem-solving skills.
*Interested and qualified candidates should send their CV
using "Customer Experience Officer" as the subject of the email.
None
Send your application via email with the provided subject line
Confidential