Remote Customer Support Specialist

DAFE Software is seeking a customer-focused and proactive Remote Customer Support Specialist to provide exceptional support to customers, resolve inquiries efficiently, and ensure a positive user experience while working remotely.

 Respond to customer inquiries and resolve issues via email, chat, or phone.

• Provide timely, accurate, and professional support to customers.

• Manage and update customer records using CRM tools such as Zendesk.

• Escalate complex issues to the appropriate team for resolution.

• Track support requests and ensure prompt follow-up until resolution.

• Collaborate with internal teams to improve customer satisfaction and service delivery.

• Maintain product knowledge to provide accurate information and assistance.

OND, HND, or Bachelor's Degree in any discipline.

• 1–3 years of customer support experience.

• Excellent communication and problem-solving skills.

• Ability to multitask and work effectively in a remote environment.

• Experience using CRM tools such as Zendesk.

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