Customer Experience Associate

Trax Apparel Global Limited is looking for a Customer Experience Associate to ensure outstanding customer satisfaction throughout every stage of the customer journey. The role involves managing inquiries, processing orders, handling complaints, maintaining customer records, and working closely with internal teams to deliver exceptional service experiences.

Attend to customer inquiries through phone calls, emails, WhatsApp, and social media channels.

Process customer orders, bookings, and service requests accurately and efficiently.

Follow up on quotations, payments, orders, and deliveries to ensure customer satisfaction.

Address customer complaints promptly and escalate complex matters when required.

Maintain and update customer information within CRM systems and databases.

Liaise with Sales, Operations, Production, and Logistics teams to ensure seamless service delivery.

Conduct post-service follow-ups and obtain customer feedback.

Support initiatives aimed at improving customer retention and service quality.

Prepare periodic reports on customer service activities and performance.

Carry out any additional responsibilities assigned by Management.

Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline.

1–2 years of experience in customer service, customer relations, or a similar role.

Working knowledge of Microsoft Office, Google Workspace, and CRM platforms is an added advantage.

Key Competencies

Excellent verbal and written communication skills.

Strong customer service and relationship management abilities.

Effective problem-solving and conflict-resolution skills.

High level of accuracy and attention to detail.

Ability to manage time effectively and handle multiple tasks.

Professional, patient, and empathetic approach to customer interactions.

Ability to perform effectively in a fast-paced work environment.

*Interested and qualified candidates should send their CV

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