Customer Care Officer (Pensions Industry)

A leading financial institution is recruiting a Customer Care Officer to provide exceptional customer support, manage client inquiries, and ensure excellent service delivery within the pensions industry.

• Attend to customer inquiries and complaints professionally.
• Provide accurate information on pension products and services.
• Maintain strong customer relationships.
• Process customer requests and update records.
• Ensure excellent customer experience and service standards.
• Perform other customer support duties as assigned.

• Bachelor's Degree in any discipline.
• 1–2 years' experience in a customer-facing role.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Customer-focused with a professional attitude.
• Ability to work independently with minimal supervision.

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