A company is seeking a Customer Support Specialist to deliver exceptional customer service through email and chat support. The ideal candidate will resolve customer issues efficiently, collaborate with cross-functional teams, and leverage AI-powered tools while maintaining excellent customer experience.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
$450 per month
Job Type
Full-time (Remote)
Employment Type
Full Time
Location
Nigeria
Additional Location
Remote (Nigeria / Ghana)
Posted
July 13, 2026
Job Summary
Key Responsibilities
- Provide customer support via email and chat.
- Resolve account, transaction, and app-related issues.
- Use AI-powered support tools while applying sound judgment.
- Escalate fraud, KYC, AML, and compliance-related cases when necessary.
- Collaborate with Engineering and Compliance teams to resolve customer issues.
- Track recurring issues and provide feedback to Product and Operations teams.
Required Qualifications
- Minimum of 2 years' experience in Customer Support or Customer Success.
- Experience using Help Scout, Intercom, or similar customer support platforms.
- Experience in fintech, financial services, or payments is an advantage.
- Strong written communication skills.
- Understanding of KYC, AML, and data privacy principles, or willingness to learn.
- Comfortable using AI-assisted customer support tools.
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on July 13, 2026.