Customer Support Specialist

A company is seeking a Customer Support Specialist to deliver exceptional customer service through email and chat support. The ideal candidate will resolve customer issues efficiently, collaborate with cross-functional teams, and leverage AI-powered tools while maintaining excellent customer experience.

• Provide customer support via email and chat.
• Resolve account, transaction, and app-related issues.
• Use AI-powered support tools while applying sound judgment.
• Escalate fraud, KYC, AML, and compliance-related cases when necessary.
• Collaborate with Engineering and Compliance teams to resolve customer issues.
• Track recurring issues and provide feedback to Product and Operations teams.

• Minimum of 2 years' experience in Customer Support or Customer Success.
• Experience using Help Scout, Intercom, or similar customer support platforms.
• Experience in fintech, financial services, or payments is an advantage.
• Strong written communication skills.
• Understanding of KYC, AML, and data privacy principles, or willingness to learn.
• Comfortable using AI-assisted customer support tools.

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