Relationship Manager

First Bank is seeking an experienced Relationship Manager to drive customer acquisition, portfolio growth, and business development within its Retail Banking division. The ideal candidate will build and maintain strong customer relationships, provide financial advisory services, identify sales opportunities, and contribute to the achievement of business and revenue targets while delivering exceptional customer experiences.

• Develop and manage relationships with retail banking customers to enhance customer satisfaction and loyalty.
• Identify and acquire new customers while expanding the existing customer portfolio.
• Promote and sell the bank's products and services to achieve business and revenue targets.
• Provide financial advisory services tailored to customers' financial needs and objectives.
• Manage customer portfolios, ensuring regular reviews and effective relationship management.
• Conduct credit assessments and support risk management processes in line with bank policies.
• Identify business development opportunities and recommend suitable banking solutions.
• Collaborate with internal teams to ensure efficient service delivery and customer satisfaction.
• Monitor market trends, customer needs, and competitor activities to support business growth.
• Ensure compliance with the bank's policies, regulatory requirements, and operational procedures.
• Prepare periodic reports on sales performance, portfolio growth, and customer engagement activities.

• Minimum of a First Degree or its equivalent in any discipline, preferably a business-related field.
• MBA or relevant professional certification is an added advantage.
• Minimum of 5 years' relevant experience, including at least 2 years in a management position with responsibility for retail and marketing units, relationship management, product management, or retail sales.
• Strong knowledge of financial advisory services.
• Good understanding of the business environment.
• Knowledge of credit and risk management.
• Sound understanding of banking structure, policies, and procedures.
• Strong knowledge of banking operations, products, and services.
• Excellent customer service, marketing, sales, and relationship management skills.
• Experience in business and product development.

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