HelloMe Limited is seeking an experienced and detail-oriented Customer Support / Account Services Officer to manage customer onboarding, handle transaction support, and ensure excellent account services within its financial platform.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
Negotiable
Job Type
Full-time
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
July 02, 2026
Job Summary
Key Responsibilities
* Provide premium customer support and account management services to clients.
* Handle transaction support, customer onboarding processes, and KYC verification tracking.
* Address inquiries regarding cross-border payments, digital wallets, and remittance services.
* Investigate and resolve digital banking operations or customer success challenges efficiently.
* Maintain professional communications to support client retention and satisfaction.
Required Qualifications
* Minimum of a Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, Mass Communication, Customer Service Management, or a related field.
* Minimum of 2–4 years of experience in Customer Support, Account Services, Customer Success, Banking Operations, Digital Banking, Remittance Services, or FinTech.
* Experience working within a cross-border payments, remittance, digital wallet, or financial services environment is highly desirable.
* Prior experience handling KYC verification, customer onboarding, and transaction support is an added advantage.
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on July 02, 2026.