HelloMe Limited is seeking an experienced and detail-oriented Customer Support / Account Services Officer to manage customer onboarding, handle transaction support, and ensure excellent account services within its financial platform.
Job Overview
Salary
Negotiable
Job Type
Full-time
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
July 02, 2026
Job Summary
Key Responsibilities
* Provide premium customer support and account management services to clients.
* Handle transaction support, customer onboarding processes, and KYC verification tracking.
* Address inquiries regarding cross-border payments, digital wallets, and remittance services.
* Investigate and resolve digital banking operations or customer success challenges efficiently.
* Maintain professional communications to support client retention and satisfaction.
Required Qualifications
* Minimum of a Bachelor's Degree in Business Administration, Finance, Banking, Economics, Marketing, Mass Communication, Customer Service Management, or a related field.
* Minimum of 2–4 years of experience in Customer Support, Account Services, Customer Success, Banking Operations, Digital Banking, Remittance Services, or FinTech.
* Experience working within a cross-border payments, remittance, digital wallet, or financial services environment is highly desirable.
* Prior experience handling KYC verification, customer onboarding, and transaction support is an added advantage.
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
career.nig@hellomemoney.com
Subject Line:
"with the job title as the subject of the email."