Customer Service Representative (CSR)

An organization is seeking a Customer Service Representative to handle customer inquiries, provide accurate information, and resolve issues efficiently. The role focuses on delivering excellent customer experience and maintaining high satisfaction levels.

• Attend to customer inquiries via phone, email, or chat
• Provide accurate product and service information
• Resolve customer complaints and escalate when necessary
• Update and maintain customer records in the CRM system
• Ensure high levels of customer satisfaction
• Communicate professionally with customers at all times

• HND or Bachelor’s degree
• Strong communication skills
• Good computer literacy
• Ability to remain calm and professional under pressure
• Previous customer service experience is an advantage

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