Chikatina Hairs is seeking a customer-focused Sales Agent to join its Customer Care Division. The role involves handling customer inquiries, processing orders, resolving complaints, and driving sales through excellent customer engagement across multiple communication channels. The ideal candidate should be skilled in communication, customer service, and sales support within a fast-paced beauty business environment.
Job Overview
Salary
₦100,000 monthly
Job Type
Full-time
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
Lagos Island, Lagos
Posted
June 12, 2026
Job Summary
Key Responsibilities
- Respond promptly to customer inquiries via phone, WhatsApp, social media, and email
- Provide product information, pricing, availability, and recommendations
- Process customer orders accurately and ensure successful delivery follow-up
- Resolve customer complaints and escalate issues when necessary
- Maintain strong customer relationships and ensure satisfaction
- Follow up on inquiries and convert prospects into paying customers
- Maintain accurate records of customer interactions and transactions
- Support sales campaigns and promotional activities
- Gather and report customer feedback and market insights
- Meet customer service and sales performance targets
Required Qualifications
- Minimum of OND, HND, or Bachelor’s degree in any discipline
- Previous experience in customer service, sales, retail, or related role is an advantage
- Strong verbal and written communication skills
- Excellent interpersonal and relationship-building skills
- Ability to handle complaints professionally and calmly
- Knowledge of social media platforms and WhatsApp Business
- Basic computer skills and ability to use customer management tools
- Ability to work independently and as part of a team
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
marvelrecruitment7@gmail.com
Subject Line:
"using “Sales Agent – Customer Service Division” as the subject of the email."