Customer Service Representative (Fashion & E-commerce)

Khadasha Innovations Africa is seeking a Customer Service Representative to manage customer interactions across digital platforms, support sales processes, and enhance customer experience within a fashion and e-commerce environment.

• Handle customer inquiries across social media and messaging platforms
• Support sales and order processing activities
• Manage customer engagement via WhatsApp, Instagram, TikTok, and Facebook
• Assist with e-commerce and retail customer support operations
• Provide product information and resolve customer complaints
• Maintain accurate records of customer interactions
• Support onsite training and operational activities when required

• Minimum of OND, HND, or Bachelor’s Degree in any discipline
• 1–3 years’ experience in customer service, sales support, e-commerce, retail, or fashion
• Experience managing customers via social media platforms
• Experience in fashion, beauty, lifestyle, or retail is an advantage
• Proficiency in WhatsApp Business, Instagram, TikTok, Facebook, and basic productivity tools
• Ability to adapt to hybrid and onsite work arrangements

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