Testify Limited is seeking a Customer Service Representative to handle client interactions, provide support across digital channels, and ensure a positive customer experience in a fast-paced environment.
Job Overview
Salary
Negotiable
Job Type
Full-time
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
June 09, 2026
Job Summary
Key Responsibilities
- Respond to customer inquiries via email, chat, and other communication channels
- Resolve customer complaints and provide effective solutions
- Maintain accurate records of customer interactions
- Support users across digital products and services
- Collaborate with internal teams to resolve escalated issues
- Use CRM and customer support tools to manage requests
- Ensure high levels of customer satisfaction and service quality
Required Qualifications
- Bachelor’s degree in Communications, Business Administration, Marketing, or related field
- 1–2 years’ experience in customer service or client-facing roles
- Experience in tech, SaaS, or digital services is an advantage
- Strong verbal and written communication skills
- Strong problem-solving and conflict resolution skills
- Ability to multitask and manage time effectively
- Empathy and customer-first mindset
- Familiarity with CRM and customer support tools
- Strong attention to detail and organization skills
- Ability to work independently and in a team
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
hrm@testifyltd.com
Subject Line:
"Use the Job Title as the subject of the email"