Customer Service Representative

Testify Limited is seeking a Customer Service Representative to handle client interactions, provide support across digital channels, and ensure a positive customer experience in a fast-paced environment.

• Respond to customer inquiries via email, chat, and other communication channels
• Resolve customer complaints and provide effective solutions
• Maintain accurate records of customer interactions
• Support users across digital products and services
• Collaborate with internal teams to resolve escalated issues
• Use CRM and customer support tools to manage requests
• Ensure high levels of customer satisfaction and service quality

• Bachelor’s degree in Communications, Business Administration, Marketing, or related field
• 1–2 years’ experience in customer service or client-facing roles
• Experience in tech, SaaS, or digital services is an advantage
• Strong verbal and written communication skills
• Strong problem-solving and conflict resolution skills
• Ability to multitask and manage time effectively
• Empathy and customer-first mindset
• Familiarity with CRM and customer support tools
• Strong attention to detail and organization skills
• Ability to work independently and in a team

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