Customer Support Officer

An organization is seeking a Customer Support Officer to manage customer interactions and ensure a seamless user experience. The role involves resolving issues efficiently, maintaining service quality, and supporting internal teams to improve customer satisfaction.

• Respond to customer inquiries via email, chat, and other channels
• Resolve complaints promptly and escalate complex issues when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams (Tech, Compliance, Operations) to resolve issues
• Monitor recurring issues and provide feedback for service improvement
• Ensure high-quality customer experience across all touchpoints

• Bachelor’s degree in Business Administration, Communications, or related field
• 1–3 years’ experience in customer support (fintech or fast-paced environment preferred)
• Strong communication and interpersonal skills
• Proficiency in customer support tools and Microsoft Office
• Strong attention to detail and problem-solving ability
• Ability to multitask effectively 

None