Customer Service Manager

A company in the interior design industry is seeking a Customer Service Manager to manage client relationships and ensure seamless communication throughout project lifecycles. The role focuses on delivering excellent customer experience, coordinating stakeholders, and maintaining high client satisfaction.

• Attend to client inquiries and complaints professionally
• Follow up with leads and existing clients
• Schedule consultations, site visits, and meetings
• Coordinate communication between clients, designers, and vendors
• Provide updates on project progress and timelines
• Manage customer records and project documentation
• Assist with quotations, invoices, and payment follow-ups
• Handle after-service support and client feedback
• Ensure high customer satisfaction and retention
• Manage customer interactions via social media or WhatsApp

• Bachelor’s degree in any relevant field
• 2–3 years’ experience in customer service
• Experience in interior design, construction, or real estate industry
• Excellent communication and interpersonal skills
• Strong customer relationship management skills
• Good organizational and multitasking ability
• Attention to detail and professionalism
• Ability to handle difficult clients calmly
• Basic knowledge of interior design processes/materials
• Proficiency in Microsoft Office and CRM tools
• Sales and upselling ability
• Good time management skills

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