Customer Service Officer

DriveMe is seeking a customer-centric and solution-driven Customer Service Officer to manage client interactions, handle complaints, and ensure smooth service delivery across all communication channels while maintaining a high standard of client satisfaction

• Attend to customer inquiries across phone calls, WhatsApp, email, and other communication platforms
• Provide accurate and timely updates to clients regarding services and requests
• Handle complaints with professionalism and ensure swift resolution
• Liaise with internal departments to ensure proper service coordination and delivery
• Maintain accurate customer information and interaction records
• Promote customer satisfaction and encourage client retention

• Prior experience in customer service, customer support, or a related field
• Strong verbal and written communication skills
• Ability to multitask and perform effectively under pressure
• Good problem-solving and conflict management abilities
• Competence in using digital communication and support tools
• Strong organizational skills and attention to detail

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