Senior Operations Manager (Restaurant & Lounge)

A senior leadership role responsible for overseeing daily restaurant and lounge operations, ensuring excellent guest experience, strong team performance, and profitable business execution across front-of-house and back-of-house functions.

Supervise overall restaurant and lounge operations to ensure smooth daily service delivery Lead recruitment, training, and performance management of staff to maintain high service standards Coordinate shift scheduling, inventory tracking, and operational efficiency across departments Handle guest feedback, complaints, and service recovery to ensure customer satisfaction Monitor financial performance, manage budgets, and implement cost-control strategies Ensure strict compliance with hygiene, health, and safety regulations Support marketing and promotional activities to boost customer traffic and revenue Maintain strong relationships with vendors and suppliers for timely procurement and cost efficiency

HND or BSc in Hospitality Management, Business Administration, or related field Proven experience in restaurant or lounge operations management Strong leadership skills with the ability to manage diverse teams effectively Excellent communication and customer service abilities Good understanding of budgeting, cost control, and financial reporting Knowledge of hospitality health, safety, and sanitation standards Ability to work effectively in a fast-paced and high-pressure environment

None