E-channels Support Specialist

Unified Payment Services Limited is hiring an E-channels Support Specialist to provide technical and operational support for digital payment platforms. The role involves monitoring transactions, resolving system issues, and ensuring smooth operation of electronic banking channels.

• Support and monitor digital banking channels including POS, ATM, and agency banking systems
• Troubleshoot transaction and system-related issues
• Analyze logs and reports for system performance and errors
• Assist in transaction monitoring and dispute resolution
• Collaborate with technical teams to resolve platform issues
• Ensure service continuity across digital payment systems

• HND or Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• Minimum of 4 years’ experience in IT support or digital banking operations
• Knowledge of digital payment platforms and transaction processing
• Understanding of APIs and system integrations
• Basic SQL knowledge and ability to analyze logs and reports
• Familiarity with ITIL framework or ticketing systems is an advantage
• Strong problem-solving and communication skills
• Ability to work under pressure and meet tight deadlines

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