Customer Support Officer

• Attend to enquiries and resolve complaints via in-branch, phone, and digital channels
• Assist customers with account opening and digital onboarding
• Promote digital banking channels and guide customers on product usage
• Record customer interactions in CRM and escalate unresolved issues
• Meet customer satisfaction targets and stay updated on bank products

• Bachelor’s degree or HND in any relevant discipline
• Minimum of 2 years’ experience in customer service within banking or fintech
• Strong verbal and written communication skills
• Basic digital literacy
• CIBN student membership or banking certification is an added advantage
• Residence in or willingness to relocate to Benue State

None

We are seeking a Customer Support Officer to handle customer enquiries, resolve complaints, and support account-related services across in-branch, phone, and digital channels. The role focuses on delivering excellent customer experience while promoting digital banking adoption and ensuring customer satisfaction.