Customer Support Analyst

We are hiring a Customer Support Analyst to provide professional customer service support, resolve inquiries efficiently, and manage customer interactions across phone and digital support channels. The role requires strong communication skills, adaptability, and the ability to handle multiple tasks in a fast-paced support environment.

• Engage customers professionally while maintaining a calm and courteous demeanor
• Ask relevant questions to understand and resolve customer needs effectively
• Handle phone contacts and practice active listening to support diverse customer profiles
• Multi-task, prioritize, and manage time to resolve support tickets efficiently
• Adapt responses to different customer types and learn new systems quickly

• Bachelor’s degree (BSc.)
• 1–2 years of proven customer service or support experience
• Excellent verbal and written communication skills
• Strong phone handling and active listening skills
• Tech-savvy with ability to adapt to digital support tools

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