Call Center Executive

Skipper Eye-Q Super Speciality Eye Hospital is looking for a professional and patient-focused Call Center Executive to serve as the first point of contact for patients. The ideal candidate will handle patient communication, appointment scheduling, inquiries, and support services while ensuring excellent customer experience and accurate record management.

Manage appointment scheduling, rescheduling, confirmations, and patient bookings using EMR or hospital management systems

Respond to inbound calls and emails, providing information about eye care services, procedures, and doctor availability

Handle patient complaints professionally, resolve concerns, and support patient satisfaction initiatives

Conduct patient experience surveys and follow-up communication

Record patient details, complaints, and inquiries accurately in the system

Verify patient demographics, insurance details, and prepare necessary correspondence

Work closely with optometrists, ophthalmologists, and clinical staff to ensure smooth patient care coordination

Make outbound calls to follow up on patient well-being and service satisfaction

Bachelor’s Degree in Social Sciences, Humanities, Health Information Management, or a related field

2–5 years of experience in a similar role, preferably within a healthcare or medical call center environment

Strong verbal and written communication skills in English

Ability to communicate in local languages such as Yoruba, Igbo, or Hausa is an added advantage

Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint

Familiarity with EMR systems and hospital software is preferred

High level of empathy, patience, and professionalism

Ability to work effectively under pressure and manage multiple tasks

Strong attention to detail and customer service orientation

Basic understanding of medical or eye care terminology is an advantage

Knowledge of patient confidentiality and data protection standards

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