Remote Customer Service Representative

FullTech Staffing Co. is hiring a Customer Service Representative to provide efficient, friendly, and accurate support to customers across multiple communication channels including phone, email, live chat, and social media. The role serves as the first point of contact, ensuring high-quality customer experience, issue resolution, and timely response to inquiries.

• Respond to customer inquiries via phone, email, live chat, and social media in a professional and empathetic manner
• Provide accurate information on products, services, pricing, and company policies
• Troubleshoot customer issues and escalate complex cases when necessary
• Follow up on unresolved issues to ensure full resolution
• Maintain detailed and accurate records of all customer interactions using CRM/helpdesk tools such as Zendesk, Freshdesk, or HubSpot
• Meet or exceed performance KPIs including response time, resolution time, and customer satisfaction scores
• Collaborate with internal teams such as Operations, Sales, and Product to improve service delivery
• Support onboarding and training of new team members when required
• Suggest improvements to FAQs, support scripts, and customer service processes

• Minimum of High School Diploma or GED (Bachelor’s degree is an advantage)
• At least 1 year of customer service experience (remote experience is an added advantage)
• Strong written and spoken English communication skills
• Good computer literacy and ability to use multiple digital tools
• Ability to multitask and handle customer issues efficiently
• Strong problem-solving and interpersonal skills
• Must reside in Lagos, Nigeria

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