Senior Customer Service Representative

Adins Academy is hiring a Senior Customer Service Representative to manage client interactions, resolve inquiries, and strengthen customer relationships. The role also involves technical collaboration, issue resolution, and supporting customer retention through effective communication and problem-solving.

• Conduct outbound calls and messages to clients to maintain strong relationships
• Handle customer inquiries and resolve issues within required timelines
• Collaborate with technical teams to troubleshoot customer concerns
• Identify, analyze, and escalate client feedback for product or service improvement
• Suggest solutions to enhance customer satisfaction and business performance
• Organize training sessions and competitor analysis activities
• Support supervisors with assigned operational tasks
• Ensure high levels of customer retention and service quality

• Fluency in English (spoken and written at C1 level)
• Knowledge of Hausa, Yoruba, or Igbo is an advantage
• Minimum of 6 years’ experience in sales, customer service, or retention roles
• At least 1 year in a leadership or supervisory role
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Experience in trading or investment platforms is an advantage
• Strong data analysis and quality control skills
• Ability to adapt to SOPs and fast-changing environments
• Must have a personal laptop for work

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