Customer Service Manager

Clearview Hospital and Fertility is seeking a proactive and experienced Customer Service Manager to oversee patient experience and ensure high-quality service delivery across all touchpoints. The role focuses on patient relationship management, complaint resolution, service improvement, and supporting overall hospital growth through excellent customer engagement.

Manage and strengthen relationships with patients and their families

Serve as the primary contact for patient inquiries, concerns, and feedback

Coordinate with internal departments to ensure smooth patient experience

Follow up with patients after visits to assess satisfaction and build loyalty

Receive, document, and resolve patient complaints professionally

Identify recurring issues and recommend service improvement strategies

Design and implement patient engagement and retention programs

Monitor and improve patient satisfaction across all service points

Support marketing initiatives through patient follow-ups and referrals

Track conversion rates from inquiries to paid services

Generate weekly and monthly reports on patient experience and service performance

Analyze data on patient acquisition, retention, and satisfaction trends

Bachelor’s Degree in Business Administration, Marketing, Healthcare Management, or related field

3–5 years’ experience in customer relationship management (healthcare experience preferred)

Strong communication and interpersonal skills

High emotional intelligence and conflict resolution ability

Proficiency in CRM systems and Microsoft Office Suite

Strong analytical and reporting skills

Ability to maintain professionalism and confidentiality in sensitive environments

Relationship building

Negotiation and persuasion

Problem-solving

Data analysis and reporting

Professionalism and confidentiality

None