Senior Customer Success Manager (Fintech)

Optasia is seeking a highly experienced Senior Customer Success Manager to manage and grow strategic telecom and fintech enterprise accounts. The role focuses on driving customer success, retention, revenue expansion, and long-term value through strong stakeholder relationships and commercial leadership within a fast-growing AI-powered fintech platform.

• Lead the success, retention, and growth of key enterprise customer accounts
• Act as a trusted senior advisor to executive-level stakeholders and partners
• Own customer outcomes, performance metrics, SLAs, and overall account health
• Drive strategic customer engagement, including success planning and executive reviews
• Identify and execute upselling, cross-selling, and account expansion opportunities
• Manage risks, escalations, and complex client issues to resolution
• Collaborate with internal teams (product, operations, finance, sales) to ensure service delivery excellence
• Mentor and support junior account managers and customer success staff
• Provide executive-level reporting, insights, and recommendations on account performance
• Contribute to improving customer success strategies, processes, and retention frameworks
• Ensure alignment between customer objectives and company solutions for maximum value delivery

• Minimum 8 years of experience in B2B account management or customer success roles
• At least 4 years of experience in the telecoms industry
• Strong background in fintech, telecoms, CVM, VAS, or digital financial services is preferred
• Bachelor’s degree in any relevant field
• Strong understanding of telecom and fintech regulatory and market environments
• Proven experience driving upselling and cross-selling in enterprise accounts
• Excellent communication, stakeholder management, and leadership skills
• Strong analytical ability and commercial mindset

None